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Service

Returns

What are the conditions for return?

You may return purchases within 14 days. The period of reflection starts from the moment you receive your order. 

Not satisfied with the product? 

The return must be provided with a fully completed return form and packaged in a solid box to protect the products. The product must of course be unused, complete and, if sent in its original packaging, also be returned in its original packaging. Fitting clothes and shoes is not a problem as long as this is done indoors and the products remain undamaged. In the absence of the original packaging, accessories or the discovery of damage or user traces, we will have to deduct a percentage of the paid amount from the amount to be refunded as compensation. 

Is the product incomplete or defective? 

Unfortunately, this may happen, but we are happy to resolve it. When you send an email to retouren@outdoorxl.nl, we will resolve the problem as soon as possible.

Tailor-made articles

Tailor-made articles, such as skis where the bindings are drilled to your wishes are personalised products and can not be returned.

Returns in the store

You can return your order within 14 days of purchase in our store. Please bring the invoice that you have received with the order  for faster handling. You will receive the purchase price and any delivery costs directly in our store.

Return items (within the EU)

Orders that are delivered outside the Netherlands and within the EU can be returned in whole or in part within 14 days of receipt. The costs for returning your order are for your own account.

You can use the options below:

Standard packages (no heavier than 20kg and no longer than 100cm):

1. DPD Parcelshop

Use the enclosed return label for this. If no return label is included, you can request a return label via retouren@outdoorxl.nl. For a return via a DPD parcelshop, the following rates apply per country. These costs will be deducted from the amount to be received in return.

2. Self service

You send your order to our store at your own expense and with a carrier of your choice.

Return address

OutdoorXL
for the webshop
Aalborg 1
2993 LP Barendrecht
The Netherlands

Packages heavier than 20 kg and longer than 100 cm:

For these returns, a different return procedure applies and different return rates apply. You must register your return via retouren@outdoorxl.nl. Unfortunately, returns that have not been registered in advance cannot be processed.

After receipt of the return you will receive a confirmation by e-mail. Repayment of the amount to be received will be made as soon as possible. This takes up to 10 working days after processing the return shipment.

 

Return items (outside the EU)

Orders delivered outside the EU can be returned in whole or in part within 14 days of receipt. The costs for returning your order are for your own account.

A return must be notified by sending an email to: webshop@outdoorxl.nl

Packages no heavier than 20 kg and no longer than 100 cm:
These can be returned via a UPS Access Point. You will receive a UPS return label for this.

Packages heavier than 20 kg and longer than 100 cm:
These can be returned by means of a home pick-up. We will create a pick-up order with UPS for the day you want, this must be a working day on which you are home between 10:00 am and 6:00 pm.

After receipt of the return you will receive a confirmation by e-mail. Repayment of the amount to be received will be made as soon as possible. This takes up to 10 working days after processing the return shipment.

Exchange items

We hope you are satisfied with the purchase. It can happen that an article is ordered in the wrong size or that the item does not meet expectations.

Unwashed, unworn and undamaged items can be returned within 14 days after ordering, to exchange or to get the money back. If you want to exchange the item, please send us the desired size by e-mail so that we can reserve it for you, provided that it is in stock. Whether an item can be exchanged depends on its availability. The new item can only be shipped after the returned items have been received and have undergone a quality check.

We advise you to check your items carefully after receipt before removing the labels and labels.

When will the amount be refunded?

We always refund the purchase price and any shipping costs as quickly as possible, but always within 14 days at the latest.

My details

Add account

Don't you have an OutdoorXL account yet? Add an account here with your e-mailaddress and a password.

Log in

Are you unable to log in? Did you enter your e-mail address correctly? If you get the message 'E-mail address Unknown' this often means that no account has yet been created.

Log out

For your own privacy and security it's best to log out after you have visited our website, so that someone else can not access your personal details. You can log out at the top of every page.

Order

Order in the webshop

Go to the article of your choice and click on the 'ADD TO CART' button. Once you have placed all items of your choice in the shopping cart,  go to the shopping cart at the top right of the page. When you have finished shopping,  go to your shopping cart and click on the 'Proceed to checkout' button.

Cancel order

Unfortunately you cannot cancel an order or an article. In some cases, when you call immediately after ordering with our customer service, it might be possible to stop the order- or shipping process. We will try our best for you but cannot guarantee that we will be able to stop the process. Recently processed or dispatched orders can be returned according to our normal return procedure.

No confirmation e-mail received

Sometimes it may take a while before the confirmation e-mail arrives. If you still have not received an e-mail after half an hour, check the Unwanted mail / SPAM folder of your e-mail program. Some providers tend to incorrectly classify this type of e-mail as SPAM.

Stocks online and in the store

Generally we have everything in stock. If we do not have items in stock, they will usually be available again within a few days. Should there nevertheless be a product "NOT IN STOCK", please contact the service department of the webshop: webshop@outdoorxl.nl. They can tell you when the product will be in stock again or order the product for you.

Delivery

When will my order be delivered?

Normally products ordered before 15:00 will be sent the same day. In many cases the order will arrive the next day. We aim to have all orders delivered within 3 days. In case the product is not in stock, we will contact you.

Delivery times skis including bindings

If you order skis including bindings that need to be assembled and adjusted, it is possible that busy times the shipment will take 1-2 working days longer.

Collect the order in the store

It's possible to collect your order in our store.

OutdoorXL
Aalborg 1 
2993 LP Barendrecht

Change address

You can change your address yourself by logging into your account and doing the adjustments.

What are the shipping costs?

Orders over 50 euros are shipped free of charge within the Netherlands. Please contact the customer service of the webshop: webshop@outdoorxl.nl if you live abroad and want to know the shipping costs to your country because additional shipping costs may apply due to size and/or weight of the package and/or shipping destination.

Products

Item in stock

Most items are in stock or available within 3 to 5 working days. If you want to know whether the item you ordered is in stock, please call or email.

Order items outside the assortment

It is possible to order an item outside of our assortment. Provided we also have the brand. With such orders you will be asked to pay a deposit of 20% of the purchase price.

When will this item be in stock again?

The stocks on the website are being updated several times a day. Should there nevertheless be a product "NOT IN STOCK" that you would like to order, please contact the service department of the webshop: webshop@outdoorxl.nl. They can tell you when the product will be in stock again.

Items available from stock

OutdoorXL has a physical store, which is why we can deliver directly from our own stock. When a product is in stock, it will be sent on the day of order. The order must be received within 3 working days, but will generally arrive on the next working day.

Payment

How can I pay?

Depending on the country you are based there are different payment methods you can use, i.e. credit card and Paypal.

When will the amount be refunded?

We always refund the purchase price as quickly as possible, but always within 14 days at the latest.

Warranty

Warranty and production errors

If you have a complaint about your purchase, bring or send the product to our store. When the complaint is well-founded, we take the product into consideration and have it repaired or we replace the product. 

Whether you can claim the warranty of a product depends on the nature of the problem. Our aftersales department will look at the product and then determine whether we need to replace the product or whether a repair is possible. 

The warranty period on the product is also important, as well as the nature of the defect. If the defect falls within the guarantee conditions and period of the product, then the repair or replacement of the product will be done free of charge. 

If the product can not be replaced, it will be reimbursed. If a defect is not covered by the warranty, the repair or replacement costs will be charged to the customer.

Contact

Contact us by phone

We are available 7 days a week during our opening hours via telephone number +31 (0) 180-642525.

Contact us by e-mail

Questions about the webshop can be mailed to webshop@outdoorxl.nl
Questions about repairs can be mailed to aftersales@outdoorxl.nl
For other questions you can mail to service@outdoorxl.nl